Rackspace Meltdown

Rackspace is experiencing a significant email hosting issue, and they recommend moving to Microsoft 365 as the best solution for customers. 

Our immediate goal is to help clients restore email. Here is the plan:

Assumptions 

• The workaround is only for new email flow. 
• Users will have to use https://outlook.office.com/ to access new email.
• Users must use the local Outlook app on their computer to access historical emails. And local historical email access may not be available. Historical Emails will be resolved at a later date. 

Immediate Needs (Not all-inclusive) 

• Set up a new M365 Tenant in Sherweb/O365 (Not Rackspace).
• Configure M365 Exchange Online (Plan 1) licensing to get email flowing. Microsoft licensing will be reviewed at a later date.
• Configure Mailboxes for all users, shared mailboxes, etc. 
• Created Groups, Distribution Lists as needed. 
• Cutover MX Records.