RingCentral Troubleshooting Steps

Troubleshooting Steps

• Ensure the unified RingCentral.app is up-to-date — and only one copy exists. (The latest version as of this writing is v20.2.2.)
  1. Manually install from https://www.ringcentral.com/apps/rc-app, or...
  2. Push via Addigy MDM: Our deployment script erases the RingCentral.app from the /Applications folder if detected, populates in ~/Applications and drops in 20.2.2.
• Clear the RingCentral Cache Files (see details below).
• Test over Ethernet (vs wireless).
• Run macOS 10.15 Catalina upgrade from the App Store or Software Update in System Preferences 
• Consider the outdated RingCentral Meetings app only if all else fails.

How to Clear the RingCentral Cache Files

If the app will open try this:

1. From the RingCentral menubar go to View > Developer Tools. This will open a side window. 
2. From the side window, open up the Application menu (you may need to first click the >> icon).
3. Click Clear storage from the sidebar of this window
4. Then click the Clear site data button.
5. Return to the menubar and click View > Reload.
6. You will then be required to login to the app.

If the app will not open, or the above steps do not fix the issue, then try the following:

1. Make sure the only installed app is the unified RingCentral.app, remove all other copies and variations.
2. Uninstall Ring Central Meetings via the uninstall option from the RC meetings dropdown when the app is open.
3. Repair disk permissions via disk utility
4. Manually delete the following files and folders. Open Finder > Go > (hold Option) > Library
   
   
   • ~/Library/Application Support >
     • Glip
       • Cache
       • Code Cache
       • GPUCache
     • RingCentral
       
       
   • ~/Library/Caches >
     • com.Glip.Glip
     • com.Glip.Glip.ShipIt
     • us.zoom.ringcentral
     • And ... Anything else with RingCentral, Glip or Zoom
       
       
   • ~/Library/Preferences > 
     • com.Glip.Glip.helper.plist
     • com.Glip.Glip.plist
     • us.zoom.ringcentral.plist
     • us.zoom.xos.plist
     • ZoomChat.plist
     • ZoomSDKChat.plist
       
       
   • ~/Library/Saved Application State > com.Glip.Glip.savedState