Your Ntiva-enrolled Mac uses an MDM Profile to communicate with our support system to ensure your device remains secure and updated. In rare cases, this profile can go missing. If that happens on your Mac, you’ll see this notification:
Clicking OK will open System Preferences → Profiles. Click on the Install button to complete the enrollment process. You’ll be prompted for an administrator username and password to finish the process:
macOS 13 - Ventura
If you’re running macOS Ventura (coming Fall 2022), your workflow will be slightly different. The popup will have text clarifying what you need to do next:
Clicking OK will open System Settings → General → Profiles and reveal the new profile for you to approve:
Double-click the new profile to bring up the installation prompt, then click Enroll. You’ll be asked for an administrator username and password to finish the process:
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