Recorded May 19, 2020 - Vision-Bot – Ntiva's Help Center

MEETING NOTES

Today's livestream is focused on how to take full advantage of Vision-Bot. Our Vision-Bot device portal is included with every Forget Computers support package (for small/medium businesses and enterprise organizations) and Robot Cloud subscriptions. Plus, it's available as an add-on to any Jamf Pro or Addigy subscriptions.

Vision-Bot Quick Tips

VisionBot can be organized by Teams. This is typically based on locations or departments.
You can sort by Mac, iOS or Other devices (Virtual Machines or Windows)
Confirm that you are subscribed to weekly reports.
Primary Contacts can add and remove additional team members — and limit what Teams (locations or departments) they have access to.
Click any of the question mark (?) icons in Vision-Bot to learn more.

List of Sidebar Notifications

Vision-Bot is built to draw your attention to critical alerts or "problem" areas.

Check-in: Is the data current? If a device is not checking-in it could be a spare, not being used or possibly broken and needs to be reviewed as to why it is not sending updated information.
Workload: Great for troubleshooting a slow Mac.
Battery Health: This could be a free repair with Apple if the device is covered by AppleCare.
Storage: How much storage does your device have and is it full?
Backup: Forget Computers is currently transitioning from CrashPlan to Druva. Time Machine is another backup option — but it's more for home use.
Security: Do your iOS devices have a passcode or not? For FileVault information, click the blue Generate Report button. NOTE: If you're Macs are not yet encrypted, contact us to automate this process and store the encryption keys.
Inactive Devices: Vision-Bot has the ability to disable alerts. This is helpful when you know a device is not in use and you don't want to receive ongoing reminders that the device hasn't checked in or backed up.
Recycle: This new feature can help you sell your old devices for money.
- Use SecondLifeMac for a cash trade-in on devices up to 10-years-old.
- Apple also has a program that pays in gift cards: https://www.apple.com/shop/trade-in
Repair Programs: Vision-Bot makes it easy to quickly identify devices that may qualify for any of Apple's Exchange and Repair Extension Programs.