Now that your mobile device is enrolled in support, here are the types of things you can expect to see. There will be some variance in your experience if your device is owned by your company (supervised) or by you (unsupervised - enrollment guide here). Every organization may have slightly different needs and settings, so your experience may vary.
Software Update Prompts
It is more important than ever to stay up-to-date with Apple's iOS and iPadOS release schedule. Automated update prompts for supervised devices will help keep your device secure. Beginning with iOS 17, automatic updates will include due dates to make it even more convenient to run the update on your schedule in a reasonable timeframe. If you wait too long, the update will trigger by itself:
Company Apps and Settings
Every organization has different needs. Certain settings will be automatically managed on your device, and apps will be installed and kept up-to-date. If you have an unsupervised (manually-enrolled) device, you will need to grant permission for new apps to be installed:
New app - Splashtop SOS
The Splashtop SOS for iOS app is used by our support desk team so you can show our team what is happening on your device. Launch the app and it will provide you with your session code for you to give to our support team:
The remote session will not begin until you tap the Start Broadcast button.
Please note that this will allow our team members to view your display, but not control it. Our team cannot start remote sessions without your consent, so your privacy is secure.
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