Run Support Migration on Your Mac

Congratulations and welcome to Ntiva!

This guide will take you through the steps required to migrate your Mac to Ntiva's mobile device management system.

1. Navigate to your Applications folder and open MacManage
   If your Mac is enrolled with JAMF, this app will be called "Self Service."
   
   
2. Search for the item named Support Migration and click the Install button. Please note the name of this item may include your company's name.
   
3. The Addigy Migrator will download and launch, providing feedback on the activity. Depending on your internet connection, this process can take 2-10 minutes.
   
4. When "Waiting for your approval" is presented, System Settings will launch (or System Preferences if you're running an older macOS version). Click the appropriate button to proceed:
   
   

   macOS Monterey (12) and earlier	macOS Ventura (13) and newer
   Highlight the new profile, then click the Install button on the right side	Double-click the new profile If you see the Privacy & Security list instead of your company profile, you may need to scroll down to the bottom of the window and click on the Profiles button.

   
   5. Confirm your selection:
   

   macOS Monterey (12) and earlier	macOS Ventura (13) and newer
   Click Install	Click Enroll

    

6. Type in your username and password to proceed:

Once complete, you'll see additional MDM Profiles installed, and the Ignore/Install buttons will be gone:

macOS Monterey (12) and earlier	macOS Ventura (13) and newer

After a few seconds, the Addigy Migrator will confirm that all work is completed - the app will then close, and you're done! 

What to Expect

Below are a few items you might notice after the migration.

• Software Update Nudge Notifications
• FileVault Permissions Repair
• SupportMenu
• MacManage (New or updated Self Service app)

If you have any questions or require assistance, please get in touch with us or email support@ntiva.com.