What to expect on your Ntiva-enrolled Mac

Now that your Mac is enrolled in support, here are the types of things you can expect to see. Every organization may have slightly different needs and settings, so your experience may vary.

New Apps

SupportMenu and MacManage will be available for you to use to get quick information about your device or run admin-approved installers and maintenance items. You'll also find Splashtop in your Applications folder, which you can use during remote sessions with our support desk. Finally, you may see additional applications and settings automatically install on your Mac - these are chosen by your organization to ensure you have all the tools you need to get productive quickly.

3rd-Party App Update Notifications

When a new update is available for certain third-party applications, your Mac will automatically install it in the background. If that app is currently running, you'll receive a notification with the Ntiva logo asking for your consent to proceed. If now isn't a convenient time, you may defer the update until the enforcement deadline. 

You will only see these notifications for apps being deployed to your Macs automatically from Addigy and the following apps that are universally patched for security purposes:

• Adobe Acrobat Reader DC
• Google Chrome
• Mozilla Firefox
• Zoom

macOS Update Prompts

If your device has fallen behind on critical security updates, you will be nudged to apply updates and restart. Beginning with macOS Sonoma, eligible Macs will notify you about available updates along with their due date in your organization - if you don't run the update by the due date, your Mac will apply the update itself. Click here for more information. 

FileVault Disk Encryption

Apple provides a powerful security tool in the form of FileVault Disk Encryption. If your Mac isn't yet encrypted, you will be prompted to enable FileVault when you restart or log out of your Mac. You may see FileVault Permissions Repair notifications to ensure your local accounts have the needed permissions to decrypt your disk. A full guide on your experience can be found here. 

Automatic Patching
The following apps and macOS updates will be applied to your Mac, if applicable. These updates will not interrupt you and will only run if the apps are already installed and out of date.

• Microsoft Edge
• Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• macOS updates that do not require a restart

Management Account
Anyone who pays close attention will notice a new Admin account gets created on macOS. This is used exclusively by Ntiva for remote support and automation. If you want a custom admin account for your organization please ask us to create one for automatic deployment.

Endpoint Protection

Upon enrollment (or sometimes at a later date if you're in the middle of the onboarding process), your devices will install endpoint protection software. Since every company has a different security posture and different needs, the exact applications installed, or settings applied, may vary. 

macOS Upgrade Deferral

Every year, when Apple releases new major versions of macOS, we default to blocking/deferring the upgrade. This prevents lone users from running the upgrade before your organization's tech stack has been verified as compatible with the new operating system. Deferral periods usually last for between 60-90 days, though your organization may reach out to Ntiva early to get a few test devices upgraded to assess business-critical applications and services. Once the deferral period is over, or your organization has approved the OS (whichever happens first), you'll see the upgrade available.